Privacy Policy

Collaborative Solutions Privacy and Data Protection Policy (GDPR)

In order to help you in mediation, we will need to ask and retain information about you and your dispute on a Legitimate Interest basis only for the duration of your contact with us. The General Data Protection Regulations require your consent for us to do this lawfully, and we cover this in our initial email, our website contact form and in our Agreement to Mediate.
All information you give us from your initial contact to the end of mediation (or to you advising that you do not wish to proceed to mediation) including your personal data and any financial information, will be held securely in the strictest confidence by your mediator and will not be shared with any third party without your express consent at any time. Your mediator is registered with the ICO and is your “data controller”. If you have any questions at any time about the information your mediator is holding to assist you with resolving your dispute, your should first take this up with your mediator directly. If you are not satisfied with their response or believe they are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO). At the end of mediation your mediator will retain only your Agreement to Mediate and any automatically generated banking records showing payment of fees. All other documents and communication in the mediator’s possession will be destroyed.
We process information to support the provision of our mediation service to you and not for any further business, or any other reason. You will be invited to give feedback at the completion of your mediation which you may do anonymously.  Once reviewed and actioned, this is destroyed.  If you volunteer to and are happy to share your details for testimonial purposes, your comments will be made public on Collaborative Solutions’ website.